Issue
When you try to start Adobe Reader or Adobe Acrobat, the application immediately quits, appears to freeze, or returns the error message,"Can't find Acrobat Plug in."
Details
The process "acrobat.exe" uses 95% or more of the capacity of the system processor. (Acrobat 6.x)
The process "acrobat.exe" uses 25% or less of the capacity of the system processor. (Acrobat 7.x or 3D)
Acrobat 6.0 or Adobe Reader 6.0 was installed on the computer.
Solutions
Do one or more of the following solutions:
Solution 1: Delete the temporary files that Acrobat or Reader creates, and then install the update or upgrade.
Acrobat 6.0 and Adobe Reader 6.0 may not delete the temporary files that they create during normal processes, such as filling in forms. Because Acrobat and Reader check temporary files at startup, an excess of temporary files can cause a long delay during startup or appear to be a freeze.
To delete temporary files:
1. Choose Start > Run, and type command in the Open text box. Click OK.
2. Type the following commands and press Enter after each command:
c:
cd\
del acr*.tmp /s
Note: Many lines of text will fill the Command.com window as this process runs. Wait for the process to complete (when the text has stopped for about 10 seconds), and then continue to the next step.
3. Type exit to close the Command.com window.
4. Install the 6.0.1 update, or upgrade to version 8.
Important: Before you upgrade to version 8, remove versions 6.x and 7.x of Acrobat or Reader from your system. For instructions, see the Related Documents section of this document.